Managed Field Services * Anywhere Anytime

Customers need higher level of Services & support at the Point of Sales. One mService provides the field service agents with Order and Inventory, GPS tracking information at the point of sales, helping to improve the efficiency and customer satisfaction. They can respond to last minute schedule changes, speed billing cycle and make efficient use of resources. Field service agents can do service functions on their BlackBerry™,Windows Mobile phones™ and other smartphones.

• Track Inventory on QuickBook.
• View and Update Order Details.
• View and Update current location on the field using GPS.
• Incorporate alerts for critical events.
• View and Update customer information at the POS.

• Increased productivity: increased efficiency of the field team turning more work orders per day and also reduction of revisits.
  
  
• Reduction in overheads: reduced back office paper work and automating work processes, reduced phone and fuel cost by deploying technicians closest to the site.
  
  
• Accelerate cash flow: start and close jobs faster, accelerate billing cycles, gathering the data needed to create and deliver invoices to customer, leading to prompt payments.
  
  
• Access to critical data: an extended enterprise application giving technicians access to critical enterprise data anywhere at anytime.
  
  
• Successful service can converts sale: a field technician furnished with information may be able to turn a successful call into the sale of other services or products of the company.
  
  
• Customer satisfaction: better coordination between the field workers and and those on fixed locations maximizes response time and access to information improves efficiency.